Grant Scheme Update and Changes

Hi Everybody,

 

As part of our ongoing work to regularly assess the value provided to industry by the Grants Scheme, with Levy income reduced, it has been imperative that we apply the appropriate scrutiny to the grants that we provide, and the following three  grants to be withdrawn from the Grants Scheme, the links below provide full details of these changes and from when:

Please note:

The 20-week processing rule has been frozen; this is to allow employers to claim grants later as a result of the disruption caused by the pandemic. The deadline for grant claim applications for the 2019 / 2020 Grant Scheme Year, 1 April 2019 to 31 March 2020, has been extended to the end of November 2020.

We are urging employers to check their Grant Online accounts for claims which need authorising. For Grants Online, a short document outlining how to can access CITB’s Grant Online service has been created: CITB Online – Grant Online top tips.

If you or any of your members have any queries, do get in contact.

Kindest Regards,

Vanessa

Vanessa Gallant
Local Manager – Scotland

CITB

4 Fountain Avenue, Inchinnan Business Park,

Inchinnan, Renfrewshire, PA4 9RQ

M: +44 (0)7767844196

E:  vanessa.gallant@citb.co.uk

W: www.citb.co.uk

CITB Coronavirus Response Update 02/09/2020

Good afternoon,

 I hope you’re having a good week. Today’s email contains a reminder about setting up your interest-free direct debit; news on the opening of the National Construction Colleges (NCC); and an update on the current uptake of the Training Group GET Fund.

Direct debit guidance for Levy-paying employers

Following the announcement in June of the delay in Levy payments from May 2020 until September 2020, we proposed a reduction on the 2021/22 Levy rate, providing an overall saving of 25% across two years to help businesses with cash flow.

Additionally, we have extended the period over which regular payments can be made, offering the ability to pay instalments over a full 12 months. Direct debit instalments are usually collected in the 10 months between May and February but will now be collected over a full 12 months, starting in September 2020 and completing in August 2021.

For employers with existing direct debits, these will automatically switch to the new instalment plan. For others wanting to benefit from the extended period of interest-free direct debits, you will need to complete and return the direct debit mandate that will accompany the 2019 Levy Assessment Notice no later than 18 September 2020. The first direct debit instalment is due by 28 September 2020.

More information can be found here. If you have an estimated Levy payment or need guidance on what to do, please click here.

Opening of the National Construction Colleges (NCC)

We are pleased to announce that face-to-face training has resumed at all National Construction Colleges (NCC) across England and Scotland.

The wellbeing of delegates and teaching staff continues to be of upmost importance and we have been diligent in following all government guidelines. We are continually monitoring government advice, especially in respect of regional variations, to ensure the colleges meet the standards required to keep you and colleagues safe while training.

To meet the rising demand for remote learning, the NCC have also increased the range of courses now available through remote training, including Health & Safety Awareness, SSSTS Refresher, Temporary Works, SEATS and CDM Regs. Courses can be found here, you can book by calling: 0344 994 4433.

Training Group GET Fund

Following feedback from Training Groups, we launched the Training Group Grant Eligible Training (GET) Fund in August 2020, to support Training Group members with the challenges presented by Covid-19. These groups allow local, mainly micro and small construction employers, to join up and using their collective buying power to arrange discounted local training for their workforce.

This fund offers £25,000 to Training Groups that have not already entered into a contract for a Skills & Training Fund allocation. So far, 49 Training Groups have accessed the fund, providing over £1.2m of funding to assist members with their immediate core training requirements, many companies needing to ensure their workers skills are up to date following a recent fallow lockdown training period.

Additionally, 31 Training Groups have accessed Skills & Training Funds on behalf of their members, to deliver key training and skills development and we await applications from the remaining 8 Training Groups that have not yet applied for either funding option.

The Training Group GET Fund can support with any grant eligible training needs and is open for remaining Training Groups to apply until 31 October 2020.

A reminder…

CITB’s COVID-19 Urgent Messages page is refreshed daily and includes updates on the full range of our work. You can also read the range of support measures made available to UK businesses and employees by the UK Government.

I would like to wish you, your colleagues and family a safe and pleasant week ahead.

Kind wishes,

Sarah Beale

Chief Executive

Grants Scheme Changes – Grants being adapted or withdrawn

Good afternoon,

As an employer who has previously claimed Degree-placement Work Experience Grant and/or the grant to support Additional Plant VQ Units, we wanted to make you aware of CITB Grants Scheme changes that may affect you in the near future.

Following the decision in June to cut Levy bills by 25% across the next two years – CITB has seen its income reduce by £166m. Despite this reduced income, we have accelerated Apprenticeship Grants and prioritised Apprenticeship Support and Direct Employer Funding within our Skills Stability Plan.

However, part of our ongoing work is to regularly assess the value provided to industry by the Grants Scheme. With Levy income reduced, it is imperative that we apply the appropriate scrutiny to the grants that we provide. Now more than ever we must ensure they are focussed where they are needed most and deliver significant value to the industry. These changes have been made with due consideration to impact and are balanced in terms of fairness across the grant scheme itself.

Degree-placement Work Experience Grant – £10,000 per employer cap introduced

One of the biggest barriers into the construction industry for new entrants is work experience.

The Government funded Construction Skills Fund (CSF) is part of the government’s National Retraining Scheme in England. The scheme aims to support innovative ways of training new entrants and retraining adults in areas for which public funding is not available.

Administered by CITB, it has proved highly successful with over 13,200 learners emerging employment and site-ready. We will therefore continue to invest Levy (£12.8 million) into onsite hubs to prioritise work experience, and have committed to have a number ready from the start of 2021.

We have prioritised the significant investment in the onsite hubs over long term future support to the Degree-Placement Work Experience grant. Last year, this grant was claimed by only 108 employers, with 50% of those claiming less than £10,000.

We are therefore introducing a cap of £10,000 for the Degree-Placement Work Experience Grant, for training undertaken from 1 April 2020 – 30 September 2021. £10,000 is the maximum amount an employer can claim in this period.

The continuation of the fund, at a reduced level for the next year, provides employers with the time needed to adapt to the grants eventual removal from 1 October 2021.

 How does this affect me?

  • Applications for this grant must still be submitted using the existing grant application form. However, employers are being asked to complete the new online form to provide information to help us forecast grant spend, following these changes.
  • Employers can continue to apply for Work Experience grant for training days from 1 April 2020 – 30 September 2021, up to a maximum of £10,000 per employer
  • Grants already claimed for Work Experience training days undertaken since 1 April 2020, will be included within the £10,000 cap.
  • Any applications with Work Experience days that exceed the £10,000 cap for training undertaken will be rejected.
  • Any applications with Work Experience days from 1 October 2021 onwards will be rejected.

Plant Additional Unit Achievement – Removal from 1 October 2020

Plant VQs are currently funded at £600 per achievement, with a further £300 grant available when an additional unit is achieved against an existing VQ.

Under the 2018 Grant Scheme Review the Additional Unit Grant (£300) was highlighted as requiring review however this was not undertaken at the time. Whilst the review has not been carried out, in the current climate this additional grant cannot continue to be supported and will therefore be withdrawn from 1 October 2020.

The full Plant Operations NVQs, short courses for plant related training, plus CPCS theory and practical tests continue to be eligible for grant funding, in addition to Plant Apprenticeship grants.

How does this affect me?

  • Grant applications for achievements from 1 April 2020 – 30 September 2020 will be processed up to 31 December 2020.
  • Any applications with achievements from 1 October 2020 onwards will be rejected.

What next?

While we appreciate that these decisions and the method of delivery will not be welcome, with the limited timescales available we wanted to provide as much notice as possible, to enable you to prepare for any impact these changes might have.

Should you have any specific queries in the interim, please contact:

On behalf of CITB, I would like to take this opportunity to thank you for your understanding around the changes we need to make to enable us to continue to meet our obligations and support our industry.

Kind wishes,

Sarah Beale

Chief Executive

CITB Coronavirus Response Update 26/08/2020

Good afternoon,

I hope you’re having a good week. Today’s email contains important information on grant changes; a reminder about the Construction Talent Retention Scheme; news of free mental wellbeing training; and, finally, proposed changes to CITB’s size and structure.

Following the decision in June to cut Levy bills by 25% across the next two years, CITB has seen its income reduce by £166m. Despite this reduced income, we have accelerated Apprenticeship Grants and prioritised Apprenticeship Support and Direct Employer Funding within our Skills Stability Plan.  The immediate support we have been able to make available, together with the ongoing impact of Covid-19, has had a severe impact to CITB’s financial position.

As we move forward, it will therefore be more essential than ever that we continue to scrutinise the grants that we provide to support areas of greatest value to industry. This will ensure we invest industry funds correctly and with restricted funding, protect priority areas. We are therefore making the following changes to existing grants:

Degree-Placement Work Experience Grant

The Degree-Placement Work Experience Grant was claimed by only 108 employers last year, with half of those claiming less than £10,000. As a result, we are introducing a cap of £10,000 for each employer to claim for training undertaken from 1 April 2020 – 30 September 2021, with the eventual removal of the grant from 1 October 2021. Further details including deadlines to submit your application can be found here.

Plant Additional Unit Achievement Grant

Under the 2018 Grant Scheme Review, the Additional Unit Grant was highlighted as requiring review however this was not undertaken at the time. Whilst the review has not been carried out, in the current climate this additional grant cannot continue to be supported. This grant is therefore being withdrawn from 1 October 2020. Further information is available on our website.

We recognise the importance of funding to the plant sector and continue to invest significant levels. The full Plant Operations NVQs, short courses for plant related training, and CPCS theory and practical tests continue to be eligible for grant funding, and we will of course, continue to fund Plant Apprenticeship grants.

Those most adversely affected by the changes have already been notified. These difficult decisions have been made to enable us to continue to meet our obligations and support our industry.

Construction Talent Retention Scheme

Following the successful launch of the Talent Retention Scheme last month, we continue to work with the Construction Leadership Council and other partners to develop this initiative. To be the success we need it to be and secure ongoing support, we are encouraging as many employers and people looking for roles as possible to register on the platform.

If you missed the webinars that were hosted at launch these can still be viewed here, alongside a short introductory video.

Mental wellbeing training through the Lighthouse Club

Launched during Mental Health Awareness week in May, the Lighthouse Club has extended their series of free workshops for the rest of the year. The online ‘Wellbeing Sessions’ provide an introduction into important subjects, such as coping with stress and mindfulness, as well as CV writing and interview preparation.

There are many benefits to mental wellbeing training, find out more and register your interest here.

Proposed changes at CITB

CITB announced yesterday a formal consultation with trade unions and employee representatives over proposals to reduce staffing levels, reflecting the ongoing impact Covid-19 has had on construction and for CITB, the projected significant reduction in Levy over the next three years. The proposed changes to CITB’s size and structure will allow us to focus expenditure on directly supporting construction employers with their key needs. We remain committed to working with construction partners and to the delivery of our current Skills Stability Plan. We will launch a four-year strategic plan covering 2021-25 in late September.

A reminder…

CITB’s COVID-19 Urgent Messages page is refreshed daily and includes updates on the full range of our work. You can also read the range of support measures made available to UK businesses and employees by the UK Government.

Finally, I would like to wish you all a restful Bank Holiday weekend.

Kind wishes,

Sarah Beale

Chief Executive

CITB Coronavirus Response Update 12/08/2020

Good afternoon,

Today’s email contains direct debit guidance for Levy-paying employers, details of Government support to SMEs across the UK and an update on the Construction Talent Retention Scheme.

Direct debit guidance for Levy-paying employers

Recognising the cash-flow challenges faced in the wake of COVID-19, we looked at ways to reduce the amount of Levy employers would be asked to pay over the next two years. As well as the break from paying the Levy between April and September 2020, we’re proposing a 50% reduction to the 2020 Levy rates for Levy that is raised in 2021/22, in order to provide help when it is most needed.

The amount you will need to pay for 2020/21 (for the 2018/19 tax year) will be reflected in the 2019 Levy Assessment Notice, that you’ll receive by post later this month.

What this means for Direct Debit installments

 To ensure the Levy break this year is ‘real’, we extended the period over which regular payments can be made from 10 – 12 months. To help spread payments, we’re offering extended interest-free Direct Debit instalments over a full 12 months.

Direct Debit instalments are normally collected in the 10 months between May and February, but will now be collected over 12 months, from September 2020 to August 2021. Then for the Levy raised in 2021/22 – when we are proposing a 50% rate reduction – six installments will be collected, from September 2021 to February 2022.

To take advantage of this, you’ll need to complete and return a Direct Debit mandate that will accompany the 2019 Levy Assessment Notice.

If you already have a Direct Debit in place there’s nothing you need to do – existing Direct Debits will automatically switch to the new instalment plan outlined above.

 Government support to SMEs across the UK

Governments across the UK are offering support to SMEs coping with the impact of COVID-19. I hope these links are useful.

In England the Small Business Leadership Programme and Peer Networks aims to enhance resilience and recovery amongst SMEs. Details here. Scottish Enterprise are also offering a range of resources. Details here.

Meanwhile, Business Wales are providing independent support and advice to people starting and growing a business in Wales. Details here.

Construction Talent Retention Scheme (CTRS)

The aim of the CTRS, which is being led by the Construction Leadership Council, is to match workers at risk of redundancy with jobs across the UK. It is vital that the construction industry holds onto as many of its skilled workforce as possible.

Since its launch on July 24th, 570 organisations have registered for the CTRS with over 317 vacancies posted.

If you’re an employer looking to recruit you can register for the CTRS here.

If you’re willing to take on an apprentice who has been made redundant please contact the CTRS here or get in touch with CITB.

A reminder…

CITB’s COVID-19 Urgent Messages page is refreshed daily and includes updates on the full range of our work.

You can also read the range of support measures made available to UK businesses and employees by the UK Government.

I hope you and your colleagues have a fruitful week. My next update will be on Wednesday 19 August.

Kind wishes,

Sarah Beale

Chief Executive

Level 3 ASFP – Passive Fire Protection Course coming to Scotland – December 2020

“Dear Member,

The SSCTG had arranged, in partnership with The Academy for Construction People and The Association for Specialist Fire Protection, the 7-day IFE Level 3 Certificate in Passive Protection course to be held in Scotland originally in April 2020.  Unfortunately, this was postponed as a result of the coronavirus.

 We are now taking notes of interest and if you would like more information on this course, and to be kept informed of the new date (which would be dates in December 2020) – please advise by return.

 The 7 days training will range across several weeks at the Academy for Construction People, Nisbet Business Centre, 30 Nisbet Street, Glasgow,  G31 5HB on dates to be confirmed over December 2020.

 Syllabus:

Please find attached the course syllabus for further information on the modules undertaken on this course and the recommended reading list.

 Exam:

IMPORTANT INFORMATION:- The exam is run independent to the ASFP by the IFE (Institute of Fire Engineers). Delegates who wish to sit the exam will need to book on to the exam once it is open. The exam dates, booking form and further information can be found on the IFE website by following the link below. The booking forms for the exam MUST be returned directly to IFE as advised on the examination form.

 https://www.ife.org.uk/Qualifications

 There will be a discount offered to CITB Registered SSCTG members on the advertised Course Cost. 

 Please contact the Group direct if interested in enrolling on this course, or if you require any further information.

 Scottish Specialist Contractors Training

 T: 0141 554 2947

F: 0141 554 3020

E: info@ssctc.co.uk

 https://www.facebook.com/ssctcgroup

 

 

CITB Coronavirus Response Update 22/07/2020

Good afternoon,

I hope you’re having a good week. Today’s email includes a reminder to register for the Government’s Construction Talent Retention Scheme which launches on Friday. We also encourage you to have your say about the support needed to help achieve net zero and decarbonise the built environment by 2050 – opening up new business opportunities such as retrofit.

As I mentioned last week, both Site Safety Plus (SSP) training and Health, safety and environment (HS&E) testing, resumed this week in Wales and Scotland.

Construction Talent Retention Scheme

Many businesses have already registered their interest in the Construction Talent Retention Scheme so far, and you can do the same before it is officially launched this Friday 24 July.

The online portal will be in place to secure essential talent in the UK’s construction sector, helping to match workers at risk of redundancy with roles across the UK to help hold onto as many of our skilled workforce as possible.  This gives employers ready access to the skills they need, while displaced workers from other sectors will be offered a route to jobs in construction.

If you are interested in securing the skills and experience you need or currently have vacancies, please register your interest here.

To find out more information about the Construction Talent Retention Scheme you can watch a video that has been produced or alternatively you can join a webinar that is being held on 28 July to showcase how you can make the most of the service.

The Construction Talent Retention Scheme is run by the Construction Leadership Council (CLC), with partners including CITB.

Net zero – new business for you

The need to act on climate change seems more pressing than ever. The UK Government is legally bound to reduce emissions to net zero by 2050, which will require a tremendous shared effort. It means we will need to change the way we operate our businesses and how we build.

New markets and opportunities will open up for businesses that are ahead of the game.  But what does net zero mean for you and your business?

CITB is working with Government to understand what skills the construction industry needs to access the new markets involved and will publish findings and recommendations later in the year. This is a key opportunity to influence the work and help shape the support you need. Please complete our online survey, which should take 10 minutes and closes this Friday.

A reminder…

CITB’s COVID-19 urgent messages page is refreshed daily and includes updates on the full range of our work.

You can also read the range of support measures made available to UK businesses and employees by the UK Government.

Kind wishes,

Sarah Beale

Chief Executive

CITB Coronavirus Response Update 25/06/2020

Good afternoon,

Today I can share with you our Skills Stability Plan 2020/21 and our plans for collecting the

Levy over the next two years.

We all know that construction has been, and is being, re-shaped by the COVID-19 pandemic. Whilst we won’t understand its full impact for some time, it’s clear that there are significant challenges in getting started again, adapting to new ways of working and training, completing apprenticeships and updating skills. Our plan for this year is to target support that is easy to access on these key challenges.

Skills Stability Plan 2020-21

The Skills Stability Plan outlines our work for this financial year and sees us protect apprenticeships, the Grants Scheme and direct employer funding despite the fact that we will only collect £74m of levy this year – just over a third of normal levels.

We have made significant reductions in our cost base and are utilising our reserves to make sure we provide the highest level of support right now, directly to employers.  We will continue to identify and action additional cost reduction.

Direct funding for employers is prioritised through the Skills and Training Funds, with £8m earmarked for small and micro businesses, £3.5m for medium-sized businesses, with a £3m Leadership and Management Fund for large firms. This will help employers train to adapt to the new working environment and update the skills of their workforce.

Protecting apprenticeships is critically important because they are the future of the industry.

We have put together a package of measures to keep as many apprentices in the industry as possible, from grant support, to remote learning opportunities, through to helping them find new employment if they are made redundant.

CITB will work with other industry partners to support workers who have lost their jobs or seen their apprenticeship disrupted, matching them with a new employer, including through exploring a talent retention scheme. It’s essential we do everything we can to support talented people at the start of their careers and support the businesses who employ them.

Levy Collection 2020-22

CITB does not have the legal power to simply cut this year’s Levy.  We had hoped to do this, but doing so requires government legislation intervention and that wasn’t possible within the timeframe. Instead, we are implementing measures to reduce levy payments for employers and delay collection this year, as far as we are able.

We are going to extend the current payment holiday until September, and then give Levy-payers the option to spread their payments over up to 12 months until August 2021. Next year, we are proposing to Government a 50% cut in Levy bills, delaying collection until September ‘21, with option to spread payments over six months, up to February ‘22. Taken together, these measures mean that employers will pay 25% less across two years, with a payment holiday now when industry needs it most. An employer whose usual Levy bill is £1,200 per year will now pay £1,800 over two years.

Engagement with Industry

We have confirmed with the Department for Education that we will not run the usual Consensus process and instead we will speak to employers and industry groups to seek their views on our plans for next year. This will allow us to focus our efforts entirely on supporting industry and will not place any more burden on employers and partners right now.

Finally, please note that from next week, these twice-weekly briefings will be reduced to one per week, though of course we will continue to communicate all essential information whenever necessary.

Support Documents

CITB has produced a range of checklists and forms to ensure those who are permitted and able to return to work have a clear understanding of how they can apply the CLC’s latest COVID-19 site operating procedures guidance in practice.

CITB’s COVID-19 urgent messages page is refreshed daily and includes updates on the full range of our work.

You can also read the range of support measures made available to UK businesses and employees by the UK Government.

I would like to wish you all a lovely weekend, stay safe.

Kind wishes,

Sarah Beale

Chief Executive

CITB Coronavirus Response Update 23/06/2020

Good afternoon,

Today’s email includes news of our new CITB eCourses and the results of recent surveys of employers and training providers – research like this guides our decision-making on how to support industry at this time.

I would also like to mention that today is International Women in Engineering Day, which we mark with two case studies on our Go Construct hub to help address this.

In construction, we miss out on talent and the benefits a more diverse workforce brings because people don’t see it as a career of choice, and this includes a failure to attract more women.

CITB eCourses

We are committed to working with you to provide the skills and training needed, now and into the future. To meet industry needs, and in response to research conducted before the current crisis, CITB has launched an online eLearning solution – CITB eCourses.

These allow employees, unable to access traditional training, to learn at their own pace, anytime, anywhere. All you need is a computer and a few hours to study and take the exam.

Tutor-led training will continue to be the main delivery method, with eCourses providing an additional option ensuring that qualifications are not a barrier to your business or getting back to work.

The first eCourse available is our Site Safety Plus: Health & Safety Awareness course, which can be used to support applications for the CSCS labourer’s card, once the course and exam have been successfully completed.

Our network of Site Safety Plus training providers continue to offer a full suite of SSP courses, with classroom and remote delivery options available. For a list of courses and providers you can use the course locator tool.

Surveys of Employers and Training Providers

In May and June, CITB spoke to 552 employers of all sizes from across the sector, as well as 249 training providers. I’d like to thank all of those for taking part.

Amid the pandemic, 77% of construction companies still regard retaining and recruiting skilled staff as a priority, with 34% planning to take on new apprentices in the next 12 months and 73% were confident their apprentices will complete training. We will continue to work with companies to help them see as many apprentices as possible complete their apprenticeship and play their part in the skilled construction workforce.

Remote training is also being delivered by 55% of providers, while more than 2,500 learners have completed Site Safety Plus courses this way. A total of 49% of providers were extremely confident of restarting a full training programme, with 31% somewhat confident.

These findings show the impact COVID-19 has had on the sector and that a lot of support will be needed in future. CITB has taken several significant measures so far to help industry. We will announce the next phase later this week in our Skills Stability Plan.

International Women in Engineering Day

To help mark International Women in Engineering Day today I’d like to introduce you to Mimi-Isabella Nwosu and Tolu Egberongbe, role models who tell their story of why construction is such an exciting and ever-changing industry to work in. Embedding Fairness, Inclusion and Respect is not only right for industry, in having a more inclusive, representative and productive workforce, but it’s also better for business.

CITB’s COVID-19 urgent messages page is refreshed daily and includes updates on the full range of our work.

You can also read the range of support measures made available to UK businesses and employees by the UK Government.

I would like to wish you, your colleagues and family a safe and pleasant week ahead. My next update will be on Thursday.

Kind wishes,

Sarah Beale

Chief Executive

CITB Coronavirus Response Update 09/06/2020

Good afternoon,

I hope you’re having a good week. Today’s email includes news of the reopening of the National Construction Colleges (NCCs) in England and opening of additional testing centres.

There is also an update on the available contacts within our Partnerships Team, should employers need support whist we have colleagues furloughed at the moment.

National Construction Colleges (NCCs) in England to Reopen and Resume Face-to-Face Training in July

CITB has been carefully monitoring the evolving COVID-19 position and the information which is being regularly issued from the UK Government. Based on the guidance which has recently been made available, the NCCs at Bircham Newton, Erith and Kings Norton have made the decision to restart face-to-face training in England.

Our priority will continue to be learner and colleague safety, therefore we will start to deliver training through a phased approach, with pilot courses initially being offered from July onwards. We will continue to monitor and review our procedures to ensure that the appropriate level of safety is maintained.

For NCC apprentices, we will be making direct contact with them in the coming weeks to confirm the restart of their learning.

For those looking to train at our Inchinnan training centre in Scotland, we are continuing to monitor the Scottish Government advice and will provide further updates, but for now the college remains closed.

For more information about the reopening of NCC centres please call the team on 0344 994 4433.

Testing Centres

All Pearson Professional Centres in England delivering the Health, Safety and Environment (HS&E) test have reopened with the relevant social distancing precautions and safety measures in place, details of which can be seen here.

A total of 67 Internet Test Centres (ITCs) have also resumed testing in England, having implemented the relevant measures.

We are aware that a number of training providers have resumed offering face-to-face training in England whilst adhering to the relevant COVID-19 Government guidelines.

CITB and partner organisations continue to act in line with the Scottish and Welsh governments’ COVID-19 regulations and guidance.

Partnerships Team – who to contact

We are trying to balance wherever possible the customer service that is required at the moment, with a need to reduce costs and like many businesses currently, are making use of the Job Retention Scheme, whilst demand is low. This will mean that colleagues that you normally deal with may not be available.

If your current contact has been furloughed, alternative details will be provided on their Out of Office email message. We appreciate this isn’t ideal but hope you’ll bear with us, as a higher number of colleagues have recently been furloughed at relatively short notice.

CITB’s COVID-19 urgent messages page is refreshed daily and includes updates on the full range of our work.

You can also read the range of support measures made available to UK businesses and employees by the UK Government.

I would like to wish you, your colleagues and family a safe and pleasant week ahead. My next update will be on Thursday.

Kind wishes,

Sarah Beale

Chief Executive

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